1. Halal & Muslim-Friendly Statement

Happy Sweet House is committed to providing products that are suitable for our Muslim customers.

While our products are currently not officially Halal certified, we take every reasonable effort to ensure our baking practices are Muslim-friendly by:

• Sourcing the majority of our ingredients from Halal-certified or Halal-compliant suppliers whenever available.
• Not intentionally using pork, lard, alcohol, or other non-halal ingredients in our standard recipes.
• Maintaining clean, hygienic food preparation practices.
• Following proper food handling and sanitation procedures throughout production.

Customers with specific dietary or religious requirements are encouraged to contact us before placing an order.

2. Delivery Policy

We strive to prepare and deliver every order as efficiently as possible.

• Delivery dates and times are estimated only and are not guaranteed.
• Delivery schedules may vary depending on order volume, public holidays, weather conditions, traffic, courier operations, or unforeseen circumstances.
• Customers are responsible for ensuring the delivery address and contact details provided are complete and accurate.
• Once an order has been handed over to the courier, delivery timing is subject to the courier's operations.
• We are not responsible for delays caused by courier services or circumstances beyond our reasonable control.
• If delivery cannot be completed due to incorrect information provided by the customer, additional delivery charges may apply.

3. Return & Refund Policy

Due to the perishable nature of our baked products, all sales are generally final.

Refunds or replacements may be considered only if:

• You receive the wrong item.
• Your order is incomplete.
• The product arrives significantly damaged during delivery.
• There is a verified quality issue.

Claims must be submitted within 24 hours of receiving your order and include:

• Order number
• Clear photographs of the product
• Description of the issue

We reserve the right to investigate each claim before approving any refund or replacement.

Refunds will not be provided for:

• Change of mind
• Incorrect order placed by the customer
• Failure to consume products within the recommended storage period
• Minor variations in appearance, colour, decoration, or handmade characteristics.

Nothing in this policy limits any rights available under Malaysian consumer protection laws.

4. Privacy Policy (PDPA 2010)

Ryzon Trading @ Happy Sweet House respects your privacy and is committed to protecting your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

We may collect personal information including:

• Name
• Contact number
• Email address
• Delivery address
• Billing information
• Order history

Your information is collected solely for purposes including:

• Processing orders
• Customer support
• Delivery arrangements
• Payment processing

Promotional communications (where consent has been provided)

• We do not sell or rent your personal information to third parties.
• Your information may only be shared with trusted service providers such as payment gateways and courier companies for the purpose of fulfilling your order.
• By using our website, you consent to the collection and processing of your personal data in accordance with this Privacy Policy.
• You may contact us at happysweethouse.hq@gmail.com to request access to or correction of your personal data.

5. Cookie Policy

Suitable for your website: Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Keep your shopping cart active
• Improve website performance
• Analyze website traffic
• Enhance security

Third-party services such as Google Analytics, Facebook Pixel, payment gateways, and advertising partners may also use cookies. You may disable cookies through your browser settings. However, some features of our website may not function properly if cookies are disabled.

By continuing to browse our website, you consent to our use of cookies.

6. Payment Terms

We accept various payment methods as displayed on our website, including online banking, credit/debit cards, e-wallets, and other supported payment providers.

• Full payment must be received before production or shipment begins unless otherwise agreed.
• Orders will only be confirmed after successful payment verification.
• Prices are displayed in Malaysian Ringgit (RM).
• We reserve the right to cancel unpaid orders.
• Payment gateway processing is handled by secure third-party providers. We do not store your complete payment card information.
• In the event of pricing errors, we reserve the right to cancel or refuse affected orders and provide a full refund where applicable.

7. Cancellation Policy

As many of our products are freshly baked and made to order, cancellation requests are subject to production status.

• Orders may be cancelled without charge only if production has not yet commenced.
• Once baking, preparation, packaging, or customization has begun, cancellations may no longer be accepted.
• Customized products, corporate gifts, event orders, personalized packaging, and bulk orders are generally non-cancellable once confirmed.
• Approved refunds for eligible cancellations will be processed using the original payment method within a reasonable processing period.

8. Food Allergy Disclaimer

Our products may contain or come into contact with common allergens including wheat (gluten), eggs, milk, soy, peanuts, tree nuts, sesame, and other ingredients.

Although we maintain strict hygiene standards, we cannot guarantee an allergen-free environment.

Customers with food allergies or dietary restrictions should contact us before placing an order.

9. Product Appearance Disclaimer

As our baked products are handmade, slight variations in colour, texture, size, decoration, and appearance are natural and should not be considered defects. Product photographs are for illustration purposes only and actual products may vary slightly.